FAQ

It is simple!
Step 1: Pick the design
Step 2: Pick a size, colour and fill up your messages
Step 3: Add on if you want to make it unique
Step 4: Fill up the billing, receiver details, delivery details
Step 5: Make payment

You can contact us via email sales@elove.sg or WhatsApp +65-84887296 and we will try our best to assist you.

Absolutely. Our customized arrangements are extremely popular.
However, we would require at least 72 hours advanced notice. Do also note that the request of the type of flowers are subject to availability as well.

You can fill up your requirements or WhatsApp +65-84887296. We will then contact you and send you 3 proposals for your consideration. Do rest assured that we will try our best to accommodate your requests.

Yes, we do provide our own special design card (A7 size) for you to put in your message. For Congratulatory Floral Stand & Sympathy Floral Stand, we will use A4 size card instead.

For any alterations to your orders, please email us at sales@elove.sg or WhatsApp +65-84887296 with your order number as the subject header. Requests must be made at least one day before the delivery date. We are unable to process changes for orders that are already prepared and/or in transit.

We seek your understanding that we are unable to make any changes for all seasonal period like Christmas, Chinese New Year, Valentine’s Day, Mother’s Day, Father’s Day and National Day.

Please call, WhatsApp +65-84887296 or email sales@elove.sg as soon as possible, if possible, at least one day before delivery so that your changes can be considered. Please include your order number to help our staff process your request fast. Do note that no amendments can be made once your order has been crafted and is out for delivery.

All purchases made from www.elove.sg are non-refundable and non-exchangeable. We do not offer returns or refunds. However, on the rare occasion that things do not go according to level of standard, we will endeavour to exchange for an equivalent or higher value product or issue a store credit for your next purchase of the same or higher value.

Absolutely, you can order from overseas. However, orders are delivered within Singapore only.

It means that the featured flowers will be doubled for Deluxe bouquet. Fillers & foliage will be added accordingly to suit the design of the bouquet and might not necessarily be doubled.

Do note that no flowers are the same, hence each arrangement is unique. Arrangement is subjected to the flowers’ size and direction. Do note that variances may occur, and the final product may not resemble the picture shown. All flowers, fillers and foliage are seasonal and may vary depending on the availability. We will contact you if the featured flowers are not available. However, if any of the flowers/foliage are unavailable, we will replace them at our own discretion. Rest assured that we will always craft out beautiful arrangement for you.